Frequently Asked Questions
Below you’ll find straight answers to the questions we hear most often from Los Angeles homeowners. If you don’t see what you’re looking for, call us at (361) 317-7269 and a live person will pick up, day or night.
Pricing & Estimates
How much does damage restoration service cost?
Most water damage restoration jobs in Los Angeles run between $1,200 and $5,500 depending on the square footage affected, the category of water (clean, gray, or black), and whether we need to perform demolition and reconstruction. Fire damage restoration typically starts around $3,000 for light smoke and soot cleanup and can exceed $15,000 for structural repairs and full contents restoration. Mold remediation generally falls in the $800 to $6,000 range based on the affected area and whether we need to establish containment or remove drywall.
We put the price in writing before any work starts. You’ll see every line item: extraction, drying equipment rental per day, demolition, reconstruction materials, and labor. That written price doesn’t move at the door. For an exact quote on your situation, call (361) 317-7269 – estimates are free.
Do you offer free estimates?
Yes, every estimate we provide is free and comes with no obligation. A technician will inspect the damage, take moisture readings or air samples as needed, and deliver a written scope of work with a fixed price before you decide whether to move forward. We don’t charge for the visit, and we don’t pressure you to book on the spot.
What payment methods do you accept?
We accept all major credit cards, personal checks, and electronic bank transfers. For larger restoration jobs, we also work directly with your insurance carrier and can bill them directly once coverage is confirmed. Our team documents every job to support your insurance claim, including photos, moisture logs, and itemized scopes of loss formatted to carrier standards.
Service & Scheduling
Do you offer emergency damage restoration service?
Yes, we answer every call 24 hours a day, 7 days a week, including nights, weekends, and holidays. A live person picks up the phone – no phone trees, no call-back queues, no “leave a message and we’ll get back to you tomorrow.” When water is actively flowing through your ceiling or a fire has left your home exposed, you need a voice on the line now, not a recording.
Our dispatch center routes calls directly to available crews in the Los Angeles area. For active water damage, we aim to have a technician on-site within 60 to 90 minutes. For fire and mold situations, we typically arrive same day. Every minute matters when moisture is wicking into drywall or soot is settling into porous surfaces.
How fast can you respond?
For active water damage emergencies in Los Angeles, our typical on-site arrival is 60 to 90 minutes from your call. Fire damage and mold remediation calls are usually scheduled same day, often within 2 to 4 hours. Response time depends on your location within the metro area, traffic conditions on the 405 or 101, and current call volume, but we always communicate an accurate ETA and update you if anything changes.
We show up inside the window we give you. That’s part of The Garrison Standard, and it’s one of The Garrison Code values we run every job by: show up inside the window, price in writing, do it by the book, leave the site clean, stand behind the work for a full year.
What areas do you serve?
We serve the full Los Angeles metropolitan area and surrounding communities. Our crews are dispatched from local staging points to cover the basin efficiently, from the San Fernando Valley down through the South Bay and east into the San Gabriel Valley. If you’re unsure whether we cover your address, call (361) 317-7269 and we’ll confirm immediately.
Licensing & Trust
Are you licensed and insured?
Yes, Keegan Water Damage Restoration is fully licensed, insured, and bonded for all damage restoration work we perform. Our technicians carry individual certifications through IICRC, RIA, and IFA industry programs, and every crew member is background-checked and arrives in uniform with photo identification.
We’re part of the Garrison Partners family, a network of independently owned and operated restoration locations that have run to The Garrison Standard since 2005. That means written prices before work starts, professional-grade equipment, and documentation on every job to support your insurance claim. We don’t send whoever is available – we send trained technicians who work to a written standard.
Do you guarantee your work?
Yes, every repair we complete is backed by our 365-Day Done Right Promise. If any part of our work fails within one full year, we return and make it right at no charge. That includes a free second visit, materials, and labor. The guarantee is in writing, not a verbal promise that disappears when the crew leaves.
This applies to all three services we offer: water damage restoration in Los Angeles, fire damage restoration, and mold remediation. We stand behind the work for a full year because we document every step, follow IICRC standards, and use equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry that we maintain to manufacturer specifications.
Specific Services
Do you handle water damage restoration?
Yes, water damage restoration is one of our three core services. We handle everything from emergency extraction and structural drying to demolition and reconstruction of damaged materials. Our crews use truck-mounted extraction units, portable flood pumpers, and specialized drying systems including Injectidry cavity drying and desiccant dehumidification for large commercial losses.
We document moisture levels throughout the process using psychrometric calculations – the science of how temperature, humidity, and air movement interact to remove moisture from building materials. Every reading is logged to support your insurance claim and prove the structure returned to pre-loss moisture content before we sign off.
Do you handle mold remediation?
Yes, we provide full mold remediation services following IICRC S520 and RIA guidelines. Our process includes containment setup, negative air pressure engineering, HEPA filtration, removal of contaminated materials, and antimicrobial treatment of remaining surfaces. We don’t just spray bleach and call it handled – we identify the moisture source, fix it, and remove the mold growth according to industry standards.
Air quality testing is available through third-party laboratories if your insurance carrier or property manager requires documentation. We format all remediation records to support your claim and provide clearance criteria in writing before containment comes down.
Do you handle fire & smoke damage restoration?
Yes, we restore homes and businesses after fire, smoke, and soot damage. Our crews perform emergency board-up and roof tarping, contents pack-out and cleaning, structural cleaning, odor neutralization using thermal fogging and ozone treatment, and reconstruction of burned or charred framing. We work with Dri-Eaz and Phoenix air scrubbers throughout the process to maintain breathable air quality on site.
Smoke damage often travels far beyond the fire’s origin – we’ve found soot in HVAC ductwork two floors above the source fire. We inspect the full structure, not just the obvious damage, and document everything for your insurance scope of loss.
Do you handle storm & disaster restoration?
We respond to storm and disaster damage that results in water intrusion, fire, or mold growth – the three services we provide. This includes flooding from roof leaks during heavy rain, water intrusion from wind-driven rain through compromised windows or siding, and secondary mold growth that develops when storm damage isn’t dried properly within 24 to 72 hours.
We don’t perform tree removal, roofing replacement as a standalone service, or structural engineering assessments. If your storm damage requires those services, we’ll coordinate with qualified contractors and document our portion of the restoration for your insurance claim.
How Our Process Works
Every Keegan job follows the same written sequence, whether it’s a small water leak in a Studio City bungalow or a multi-unit fire loss in Downtown Los Angeles:
- Call and dispatch: A live person answers, gathers the essentials, and routes a crew with an accurate ETA.
- On-site inspection: We assess the damage, take readings, photograph everything, and identify the source.
- Written estimate: You receive a fixed-price scope of work before any equipment runs or demolition starts.
- Mitigation and restoration: We extract, dry, clean, remediate, or reconstruct according to IICRC standards.
- Documentation and closeout: We deliver moisture logs, photo records, and itemized billing formatted for your insurance carrier.
- 365-Day Done Right Promise: If anything fails within one year, we return and make it right at no charge.
Key Takeaways
- Written price before work starts, every time, no exceptions – that’s The Garrison Standard.
- Live person answers every call, 24/7, including holidays.
- 60 – 90 minute response for active water damage emergencies in Los Angeles.
- Background-checked, uniformed technicians with IICRC, RIA, and IFA training.
- Professional-grade equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry.
- 365-Day Done Right Promise on every repair – free return visit if work fails within one year.
- Full job documentation to support your insurance claim, every time.
Have a question we didn’t cover? Call Keegan Water Damage Restoration at (361) 317-7269. A live person will answer, day or night, and we’ll give you a straight answer with no pressure.
Written by Shane Pruitt, Owner at Keegan Water Damage Restoration, serving Los Angeles as part of the Garrison Partners family since 2005.