The Garrison Standard, delivered by Keegan Water Damage Restoration, a proud Garrison Partners company.
Our 365-Day Done Right Promise: if the work we did isn’t right, we come back and make it right – no argument, no second invoice.
Our response promise: A real person answers our phone 24 hours a day, 7 days a week – and on an emergency we aim to have a technician on your property within 4 hours, and we book most non-emergency repairs the same day or the next.
- 365-Day Done Right Promise- if it’s not done right, we make it right
- No-hassle upfront pricing
- Background-checked, uniformed technicians
- Calls answered by a live person, 24/7
What Our Promise Actually Means
If work done under the Keegan name fails within a year, we come back and make it right at no charge – no forms to fill out, no case number to track down, no fee of any kind.
That’s the short version. Here’s what it looks like in practice. You call us. A live person picks up. We schedule a return visit, we come back out, we fix what didn’t hold, and we don’t leave until you’ve signed off on it. The written guarantee covering your job is the same document every Garrison Partners company issues – it doesn’t live in our marketing, it lives on paper, attached to your job record. Shane Pruitt and every technician dispatched under the Keegan name are bound by it the same way you are protected by it.
There are no hoops. No “did you register the warranty within 30 days?” No asterisks that carve out the hard situations. The 365-Day Done Right Promise covers the work, full stop, for a full year from completion.
Why We Answer Fast, Everywhere
A one-truck shop can answer fast in one zip code on one good Tuesday. What we’ve built is different.
Keegan Water Damage Restoration runs local crews across four states, each operating as an independent location that agreed to work to The Garrison Standard. That means when water is moving through your subfloor at 2 a.m. on a Saturday, you’re not leaving a voicemail and hoping someone checks it in the morning. A live person answers – every call, every hour, every day of the year including holidays – and they can dispatch a local crew, not route you to a national call center that then finds someone.
Our vehicles go out stocked. That matters because a technician who arrives and then has to make three supply runs isn’t stopping the damage – they’re narrating it. Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry equipment rides on our trucks, calibrated and ready. The response window we quote you is built on what we actually have in position, not on a best-case scenario. We aim to be on your property within four hours on emergencies, and most non-emergency repairs are booked same day or next.
How We Make It Right
You Tell Us
Call (361) 317-7269 and tell us what’s wrong. A live person picks up – same as the first call. You don’t need your job number memorized or a specific department. Just tell us the work isn’t holding, and we handle the rest from there.
We Come Back Out
We schedule a return visit at a time that works for you. No diagnostic fee, no “assessment charge” before we’ll look at it. The 365-Day Done Right Promise means the visit is already covered under your original job – it’s not a new transaction.
We Fix It
The technician who comes back operates under the same Garrison Standard as the original crew: background-checked, in uniform, working from a documented scope. If something didn’t hold the way it should have, we fix it to the standard it should have met the first time. We use the same professional-grade equipment – Dri-Eaz, Phoenix, XPOWER, B-Air, Injectidry – and the same IICRC, RIA, and IFA industry standards that governed the original job.
You Sign Off
We don’t close the visit until you’ve confirmed the work is right. Your sign-off is documented, and the job record is updated. If there’s any open insurance documentation tied to the original claim, we make sure the return visit is noted in a way your adjuster can follow. Clean close, every time.
What Stands Behind the Promise
The promise isn’t a policy written by a committee. It’s a standard written into how Garrison Partners runs every company in its family, and Keegan Water Damage Restoration has operated inside that standard since 2005.
Every technician who comes through your door is background-checked and arrives in uniform. That’s not a talking point – it’s a condition of working under the Keegan name. The written price comes before any work starts, every time, on every job, with no exceptions. It doesn’t move at the door. There are no hourly rates, no subscriptions, nothing to sign up for. Every job is priced job-by-job off a free written estimate, and that number is what you pay.
The equipment doing the actual work – extraction, drying, documentation – comes from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry. These are the professional-grade brands used in IICRC-standard restoration work, and every job is documented to support your insurance claim. Shane Pruitt built the local operation on that standard, and The Garrison Standard is what keeps it honest year over year.
Ask Us to Prove It
Call (361) 317-7269 any hour of the day or night and a real person will pick up. You can also book online. Every job comes with a free written estimate before anything starts, and the full terms of the 365-Day Done Right Promise are on our terms page – read them before you commit. We expect you to.
Written by Shane Pruitt, Owner at Keegan Water Damage Restoration, part of the Garrison Partners family since 2005.
The Fine Print, Without the Fine Print
What the promise covers, how long it lasts, and how to make a claim — written plainly.